If you notice something in your order that needs to be changed- please let us know as soon as possible! If the order has already been printed then it may be too late to make changes to the size, design, or product style.

We should be able to make changes to your shipping address up until the point it has been scanned by the shipping system. 

If you wish to make changes to an order please contact us ASAP, and include your order number in the email.

Email: info@artisanhideout.com

Phone: 1-646-948-8612

When we set out to find a supplier who met all of our criteria. This search proved to be rather difficult because one of our main criteria was to ensure our products would not be made using cheap labor in a foreign country, but at the same time maintaining good quality for a reasonable price.

We are proud to say we found a wonderful partner who creates high quality products right here in the USA.. North Carolina to be exact!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@artisanhideout.com. If your return is accepted , we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@artisanhideout.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned; custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you receive an order that was damaged during shipping or has a defect - Please contact us right away! If possible please include a photo of the defect in your email.

We will gladly replace the item for a new one, or grant a full refund if that is preferred by the customer. Artisan Hideout will ensure you receive the amazing quality products that you pay for!

Email: info@artisanhideout.com 

Processing time- Due to the custom nature of all our products, they are made-to-order and freshly printed just for you! For this reason, we need a bit of extra time to carefully print and package your order. All orders are typically printed and processed within 2-7 business days from the order submission date. 

Please view our shipping time estimates below depending on your location and which product type you wish to order.

Delivery time: Shipping takes up to 2-7 business days to addresses within the United States (Plus processing time).

All orders are typically processed and shipped out within 2-5 business days from the order submission date. This means shipping times are calculated once the order has been fulfilled, NOT once the order has been placed. So please factor in this time, added with the time estimates below for shipping.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

Shipping charges for your order will be calculated and displayed at checkout. 
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Artisan Hideout is not responsible for these charges if they are applied and are your responsibility as the customer. 

You should receive your order in the estimated time frame provided in your order confirmation details or on our Shipping Policy page. If for some reason you do not receive your order, please do not hesitate to contact us using the information below.

Email: sales@artisanhideout.com 

We will happily investigate the order status. Upon investigation we will do whatever it takes to ensure your order has been successfully delivered to the shipping address you provided.